Privacy & Security

This page explains how Skill On Net Limited ("we", "us", "our"), the operator of the website luckyvegas-casino.me.uk, handles the personal data of its visitors and customers. We operate under Malta Gaming Authority licence number MGA/CRP/171/2009. By using this website, you acknowledge the practices described below.

Information gathering

We process the following categories of personal data:

Identity details, such as your full name, date of birth, nationality and residential address.
Contact details, such as your email address and telephone number.
Account details, such as your username, password and account preferences.
Verification documents, such as proof of identity, proof of age and proof of address.
Financial details, such as payment methods used, deposits, withdrawals and related transaction records.
Activity records, such as your gaming history, bonuses used and account settings.
Technical details, such as your device type, browser type, internet address and the times you visit the website.
Correspondence, such as messages you send to us and our replies.

Most of this information is provided by you directly. Some of it is collected automatically when you use the website.

Use of information

We use personal data only for purposes connected with providing and managing our services, including the following:

Creating, administering and maintaining your account.
Verifying your identity and age, and confirming that you are permitted to use the website.
Processing deposits, withdrawals and other payments.
Meeting our legal and regulatory obligations, including those that apply to licensed gaming operators.
Detecting, preventing and investigating fraud, abuse and other unlawful activity.
Supporting responsible gaming and protecting customers who may be at risk of harm.
Responding to your enquiries and providing customer support.
Maintaining, assessing and improving the website and our services.
Sending service notices and, where you have agreed, information about our offers.

We do not sell your personal data. We share it only with parties that help us provide our services, such as payment providers and verification services, or where disclosure is required by law or by a competent authority.

Security measures

We apply technical and organisational measures intended to protect personal data against loss, misuse, unauthorised access, alteration and disclosure. These measures include:

Protected transmission and storage of sensitive information.
Access to personal data restricted to staff who need it to carry out their duties.
Confidentiality obligations and training for staff who handle personal data.
Regular monitoring and review of our systems and procedures.
Written agreements with service providers that process data on our behalf.

No method of transmission or storage is entirely free of risk, so we cannot guarantee absolute security. You can help protect your account by choosing a strong password, keeping it confidential and contacting us promptly if you suspect unauthorised use.

We keep personal data only for as long as it is needed for the purposes described above or as required by law.

Privacy rights

Subject to applicable data protection law, you have the following rights regarding your personal data:

Access: to request confirmation of whether we process your data and to receive a copy of it.
Rectification: to ask us to correct data that is inaccurate or incomplete.
Erasure: to ask us to delete your data, where we have no lawful reason to keep it.
Portability: to receive your data in a commonly used, readable format, or to have it sent to another provider where this is possible.
Restriction and objection: to ask us to limit certain processing, or to object to it, in the circumstances provided by law.

To exercise any of these rights, please write to us at the address shown below. We may ask you to confirm your identity before acting on a request. Some data must be kept to meet legal or regulatory duties, and we will explain this if it affects your request. If you are dissatisfied with how we handle your data, you may also lodge a complaint with the competent data protection authority.

Get in touch

If you have questions about this page or about how your personal data is handled, please contact us by email at [email protected].